Shipping policy
Vlux Collection Shipping Policy
Order Processing
In-stock orders typically take 1-3 business days to process before shipment. Our processing days are Tuesday through Saturday, excluding holidays. Orders placed on Sunday or Monday will begin processing on Tuesday.
Processing time allows us to prepare and package your order and is separate from shipping time.
Shipping & Delivery
Once your package is handed to the carrier, estimated shipping time is 2–5 carrier business days, depending on your destination and selected shipping service. Carrier business days may differ from our Tuesday–Saturday operating schedule.
Delivery times are estimates, not guarantees. Please allow additional time for carrier delays, holidays, or severe weather.
Shipping Rates
Shipping charges are calculated at checkout. Orders over $250 qualify for free standard shipping, based on the merchandise subtotal after discounts and before taxes.
Tracking Your Order
You will receive a shipping confirmation email with tracking information once your order is prepared for shipment. Tracking may not update until the carrier receives and scans your package.
Preorders & Out-of-Stock Items
The 1–2 business-day processing estimate applies only to in-stock items. Any preorder or special-order processing timeframe may take 7-14 days to process.
Shipping Address
Please double-check your shipping address before submitting your order. If you notice an error, contact us immediately with your order number. We will do our best to assist, but address changes may not be possible once your order has shipped.
Lost or Damaged Packages
Once your package has been accepted by the shipping carrier, delivery is managed by that carrier. To the extent permitted by applicable law, Vlux Collection is not responsible for loss or damage occurring during transit.
Please report lost or damaged packages promptly to the postal service or shipping carrier listed in your tracking confirmation. Claims are subject to the carrier’s eligibility requirements, coverage, and filing deadlines.
For damaged deliveries, retain the product, shipping box, and all packaging, and take clear photographs to support your claim.
Please also contact us with your order number and tracking details. We will provide available shipping documentation and assist with—or submit—the claim when required by the carrier. This policy does not limit any rights you have under applicable law.